Our Management Team

Experience and Results.

Our Clients expect only the best. Because we’re masters of the Customer ecosystem across Contact Centers, Customer Service & Customer Experience we help our Clients & Participants become masters too.

Our experience & results show in the thousands of positive testimonials received from our Clients & Participants.

Daniel Ord, CCXP

Founder & Director

[email protected]

Marcus von Kloeden, CCXP, NPMC, MAS

Managing Director

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Diana Higgins

Director, United States

[email protected]

Jay Minnucci

Consulting Partner / Founder & President of Service Agility

Linda Harden

Publisher, Contact Center Pipeline

Dr. Fred Van Bennekom

Consulting Partner / Founder & President of Great Brook

Steve Coyle

Founder, ServiceWinners International Sdn Bhd

Bruce Belfiore

CEO of Benchmark Portal

Susan Hash

Editor, Contact Center Pipeline