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Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.
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Overview of our CX Management Fundamentals Workshop
What I learned about CX from the Wizard of Oz - Daniel Ord Keynote
Wizard of Oz CX Summit Final
Daniel Ord, Emcee for the European Customer Centricity Awards hosted by Arcet Global - Opening
Daniel Ord speaks with the CXPA on Mystery Shopping in a Modern Customer Insights Program
Daniel Ord speaks for the CXPA on Mystery Shopper Research for an upcoming LinkedIn Live
Daniel Ord introduces our upcoming Contact Center Management workshop
Daniel Ord speaks with MyCustomer on the Great Resignation
OmniTouch Memories 2021 720p
Daniel Ord speaks for the CXPA on CX Day 2021
Daniel Ord speaks for the CX Event at Tokopedia
Live with CXPA Lessons From Building a CX Cultural Transformation
Daniel Ord presents on Agent Productivity for the Call & Contact Centre Expo London, November 2020
Daniel Ord, CXPA Recognized Training Provider, CX Day Greeting
Daniel Ord CX Day Greeting 2020
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